A New Group is Starting Soon!
You still have time to join. Here’s our schedule:
Start Date: Oct 4
Duration: 8 weeks
Live Call Schedules:
Every Tuesday afternoon
Every Wednesdays and Fridays mornings
What We Offer
Grow Remote offers connections to industry, expertise and access to knowledge that is at the cutting edge of remote work.
This course is designed for those new to remote work, or with some experience.
While it is beginner-friendly, you will be expected to make an effort to have your basic set up of platforms like Zoom and Slack or before starting (and we’ll help with this).
The course includes all of the skills and knowledge that remote employers are looking for and to set you up for success in your remote work search.
This course is part of our work to ensure Ireland has a competitive ‘Remote Ready Workforce’.
You will get the opportunity to hear from those working with remote teams. During the course, we will welcome speakers ranging from remote employers and managers to those working in remote teams, and remote experts on areas such as communication and well being.
This is a unique opportunity to hear straight from potential future employers and colleagues.
Some of our speakers
John is Director of Support for Shopify. John leads a variety of different customer support teams for Shopify, including groups in Ireland, Lithuania, Sweden, Canada as well as the Philippines, Japan and China.
With over 25 years in leadership roles, Renate Kohlmann embarked on the world of remote working as Senior Manager with Dell in 2004. Founder of RK Consulting, Renate specialises in management support and mentoring.
Dee Coakley is a three-time COO, which is where she experienced first-hand the operational challenges of setting up employees in new countries, and so is now building Boundless. Boundless is solving the difficulties for small and mid-size businesses of running multi-country payroll and HR compliance.
Employer Partners on this programme include…
What People Are Saying
“That I’m not the only over 40 interested in remote work, was lovely to see and meet people of my own age and situation on this course, seems we were handpicked, we seem to have an awful lot in common. The time has gone too fast, I’ll miss our chats, but hopefully we will all stay in contact..”
“My biggest learnings by taking on this course is how I can be a successful professional working remotely. I found contentment by participating in this course and enjoying the life balance that remote work brings. My ability to adapt to the culture and the mindset of this new challenge.“
“Collaboration techniques, how much the remote work scene in Ireland is becoming active, upskilling on tools – Slack, Zoom, project management tools.”
The course is made up of 2 main elements – both elements of the course will have live call requirements:
- Remote Work Ready – Online Course plus live speaker sessions
- QQI Level 5 Customer Service – focused on its application in a Remote Environment. This is delivered through live sessions.
The Remote Work Ready module meets, on average, 2 times per week.
The customer service module meets 2-3 times, depending on the week.
The remote work ready course is broken into self paced learning modules and live (in-person where possible) interactive sessions with industry experts.
We’ll use the tools we’re learning about daily. The focus on putting those learnings into practice helps to build our confidence in our new skillset and ensure we’re ready to work remotely straight away.
Along the way, the team at Grow Remote is there to support you, along with your class. If you need some extra support or have lots of questions, we’re here to help.
The content in the course has been thoughtfully created to help you learn while keeping you interested and engaged.
Focused on customer service application in a Remote Environment
|Customer Service – 5N0972||Customer Service (5N0972)||QQI|
The purpose of this programme is to ensure that participants have the required skills, knowledge and competence to provide customer service to current criteria within a remote work environment, operating independently or as part of a team. Candidates will gain a comprehensive understanding of the value of customer service in these settings and be able to apply this understanding to real-life situations.
Ready to get started?
Choose the location that suits you best and apply now!